CALL NOW OUR LOCATION

Right choice for New Car Service

SHARE THIS

Were you aware that it is your right to choose where your vehicle is serviced, maintained and repaired, at competitive prices

Hoping to find a bargain at the end of year car sales or simply want a service for your new car? Here is some sound advice from Custom Mechanics Pty Ltd in Rockingham.

Purchasing a new car is one of the most meaningful investments people usually make, so the logical approach is to do your best to maintain it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.

Were you aware that it is your right to choose which mechanic should service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

Car dealers are not able to force you to take the car back to the dealership you aquired it from for service or repairs. Provided the work is carried out to the manfufacturers specifications by a properly trained person and uses respectable quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Custom Mechanics Pty Ltd mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Custom Mechanics Pty Ltd mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Custom Mechanics Pty Ltd will also only ever use fluids and lubricants that meet the specifications of the original carmaker.

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the variances between statutory, manufacturer and extended warranties to ensure you make the right choices when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be substituted by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So watch out for new car dealers who try to include “express” or “extended” warranties, often for free, at the point of sale. Often these ‘supplementary’ warranties may include quite definitive restrictions or provisions, usually in unclear or confusing language. Many times these deals provide no substantial additional benefits in excess of the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with the dealership selling the vehicle.

Such deals are very unlikely to make much mention of the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how far you will have to drive to get your car serviced or an increase in waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.


Specialist Car Services